The COVID-19 Pandemic has changed a lot of things about our daily lives. When you return for your dental visits, you will notice many changes, too. As we start to see patients in our office, our No. 1 priority remains the safety of our team, our patients, and our families. Just as NYS has reopened in phases, we will follow a similar approach. We have been following CDC, OSHA, and ADA® guidelines and will be adjusting our regular appointment flow to ensure proper safety precautions.
Although there is no guarantee of preventing transmission of the virus in any setting, due to the nature of dental procedures, there are extra levels of precaution that are required to reduce aerosols and decontaminate hard surfaces. Due to these stringent protocols and recommendations, we have invested in air purifiers and upgraded evacuation systems. We have also incorporated many procedure modifications to reduce or eliminate aerosolization of contaminants to better protect our patients and team members. You will also notice that we will be wearing more upgraded PPE.
While we await the clearance to reopen to our regular hours and treatment, we will be continuously available for emergency care. Dr. Perison will also be offering teledentistry services. If you are interested in this option, please let us know. With our anticipated reopening, while we plan on extending our hours to accommodate the many appointments that have needed to be rescheduled, we ask for your patience and understanding while we try to accommodate your dental care needs. We understand that many of you have waited a long time for your appointment. It is our intention to see you as quickly as possible, as long as it's done in a safe manner.
Initially, we will not be able to see the same number of patients as we usually do. This allows for proper physical distancing and time for disinfection and sterilization. Due to the high demand for appointments and more limited appointment times, we will be strictly adhering to our cancellation policy. Please be aware there will be a $75 cancellation fee for all appointments canceled without 2 business days' notice.
In addition to the many updates for COVID-19, we will be integrating insurance participation to allow for patient visits between offices with no interruption in insurance benefits and more flexibility in scheduling appointments and emergency care. As of June 10, 2020, we will be participating in the following insurance companies in both office locations:
- BlueCross® BlueShield® of Western New York
- MetLife® PDP+
- MetLife® FEDVIP
Instructions for the day of your appointment:
- Prior to your appointment, it is very important that you notify us if you develop a fever, cough, difficulty breathing, digestive upset, headache, fatigue, or loss of taste of smell so that we may reappoint you.
- When you arrive for your appointment, please stay in your car and call us at 716-674-5256, to let us know. We will meet you at your car to take your temperature and complete a COVID 19 screening. All individuals will require temperature and COVID screening prior to admittance into the building.
- Please wear a mask when you arrive for your appointment.
- If you will be accompanied by a companion, we request that your companion waits in the car during your appointment.
We will be scheduling patients who are at higher risk of contracting COVID-19 in the morning the best that we can and procedures that may produce more aerosols at the end of the day to allow for more time for air purification. For patients at higher risk, we may decide to postpone your appointment for a later date. Because of the backlog of canceled appointments and need for pre-screening, we will not be able to accommodate walk-in appointments. All appointments must be scheduled through our office. For parents with young children, please let them know that even though we are wearing PPE and our procedures may be different than what they are used to, our office will always remain the same friendly, fun, and easy-going place. We may be wearing masks and gloves, but underneath them are the same wonderful and caring team members!